Exchange & Return Policy
At Zehave, we take immense pride in the artisanal craftsmanship of our hand-embroidered ensembles. To maintain the exclusivity and quality of our pieces, please review our policy below.
Returns & Exchanges
Products purchased from the Zehave e-store are generally not eligible for exchange or return.
Faulty or Damaged Items:
In the rare event that a faulty, damaged, or incomplete ready-to-wear item is delivered:
- Contact Period: You must contact our customer care team within 24 hours of receiving your order.
- Resolution: Upon verification by our Quality Assurance team, we will provide Online Store Credit or a refund.
- Processing Time: Approved refunds are processed within 21 working days.
- Shipping Costs: Any shipping charges associated with returning a defective item are the sole responsibility of the customer.
Order Cancellation
- Timeline: Orders can only be cancelled within 24 hours of purchase.
- Fees: A cancellation fee of 5% of the paid amount will apply. The remaining balance will be credited to your original payment method.
- After 24 Hours: No refunds or cancellations are offered once the 24-hour window has passed.
Online Store Credit
- Store credit is issued for the value of the returned product (minus shipping costs).
- Valid for 30 days from the date of generation.
Special Categories
- Made-to-Order / Custom Stitched: These items are created specifically for you and cannot be returned, exchanged, or refunded.
- Sale Articles: All items purchased during a sale or promotional period are considered Final Sale.
Important Shipping Notes
Zehave is not liable for refunds in the following scenarios:
- Customs & Non-Clearance: If a parcel is held by the destination country’s Customs, the customer is responsible for all documentation. If customs duties are refused, the parcel will be discarded and no refund will be issued.
- Refusal of Delivery: If a customer refuses to accept the order at the time of delivery, Zehave is not liable for a refund or compensation.
Shipment Delays & Force Majeure:
While we strive for timely delivery, dates are estimates only. Zehave is not responsible for delays caused by:
- Standard transit fluctuations (5–7 working days).
- Material Adverse Events: Acts of God, strikes, or pandemics.
- Regional conflicts (e.g., airspace closures or maritime disruptions), which are considered Force Majeure and do not constitute grounds for immediate refund.
Contact & Returns Address
Customer Support: sALES@ZEHAVE.COM
Our team will respond within 48 hours.
Return Shipping Address:
Zehave
48J, Valencia Town,
Lahore, Pakistan
.